Refund & Cancellation Policy

Effective from 26 September 2026.

Everything sold on ANKY.AI is delivered digitally the moment your payment is confirmed. Because a download cannot be returned, refunds follow the windows and conditions below. They apply to every purchase from ANKY.AI, and they do not limit any right you have under the Consumer Protection Act, 2019.

1. Refund windows by product category

• AI-ready source code and code projects: refundable within 7 days of purchase provided nothing from the order has been downloaded.
• AI video kits, templates and creative kits: refundable within 7 days of purchase provided nothing from the order has been downloaded.
• Prompt packs and workflows: refundable within 3 days of purchase provided nothing from the order has been downloaded.
• Stock images, stock video, PNG assets and graphics packs: refundable within 14 days of purchase provided nothing from the order has been downloaded.
• Music, sound effects and other audio: refundable within 14 days of purchase provided nothing from the order has been downloaded.
• AI tools, SaaS deals and lifetime deals: refundable within 60 days of purchase.
• Bundles: refundable within 7 days of purchase provided nothing from the order has been downloaded.

The window runs from the date and time of payment. "Downloaded" means any file of the product, or of any item in a bundle, was downloaded from your library, including a preview download of the package. Deal codes for third-party tools count as downloaded once the code has been revealed or redeemed, and the 60-day guarantee for tools and lifetime deals applies as long as the code has not been redeemed with the provider.

2. Cases we always refund

• You were charged more than once for the same order.
• The product could not be delivered and we could not fix the delivery within 3 business days of your report.
• The product is materially different from its listing, for example missing files that the listing promised, and the creator does not correct it within 7 days of your report through the marketplace.

3. Cases we do not refund

• Requests made after the window for the category has closed.
• Products that have been downloaded, where the category requires them not to be, unless section 2 applies.
• Change of mind after downloading, incompatibility with tools or platforms the listing did not claim to support, or lack of skills to use the product.
• Deal or subscription codes that have been redeemed with the third-party provider.
• Free items and bonus items included at no charge.
• Purchases made with an account that breached the Terms of Service or the Fair Usage Policy.

4. How to request a refund

• Sign in, open Orders, select the order and choose Request refund, or email [email protected] with the order number (it begins with ANKY-) and the reason.
• We review the request and reply within 3 business days. We may ask for details that help us or the creator understand the problem.
• If the request is approved, a credit note is issued against the original tax invoice and the money is returned to the original payment method. GST charged on the refunded amount is reversed on the credit note.

5. Timelines

Approved refunds are sent to the payment partner immediately. The money typically appears on your card, UPI account or bank statement within 5 to 10 business days, depending on your bank. We cannot refund to a different card or account than the one used to pay.

6. Cancellations

An order that has not been paid can be abandoned at any time and expires automatically; nothing is charged. A paid order cannot be cancelled, because delivery is instant, but it can be refunded under the windows above. Creators may withdraw a listing at any time; purchases made before the withdrawal stay in your library.

7. Chargebacks

If you raise a chargeback with your bank instead of contacting us, we provide the bank with the order, delivery and download records. Accounts with unjustified chargebacks may be suspended. Please write to us first; we resolve genuine problems faster than a chargeback does.

8. Contact

Refund questions: [email protected]. Our grievance officer and response commitments are on the Contact page.