Contact us

We answer every message by email. Support is available Monday to Saturday, 10:00 to 18:00 IST, excluding public holidays in Maharashtra; you can expect a first reply within one business day.

Reach us

• Email (support, billing, privacy and legal notices): [email protected]
• Postal address: ANKY.AI, Unit No. 324, 3rd Floor, Centura Square Building, Plot No. B-44 & B-44A, S.G. Barve Road, Wagle Estate, Thane, Maharashtra 400604, India
• Website: https://anky.ai

Before you write

• Order or download problem: include the order number (it starts with ANKY-) and the email address on the account. Most download issues are solved from your library, where every purchase can be downloaded again.
• Refund request: open the order under Orders and use the refund button, or email us with the order number. The Refund & Cancellation Policy explains the windows that apply.
• Invoice or GST question: tell us the order number and, for business purchases, the GSTIN that should appear on the invoice.
• Copyright complaint: follow the steps in the Copyright & Takedown Policy so we can act quickly.
• Selling on ANKY.AI: start at Submit a product or email us with a link to your work.

Grievance officer

In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our grievance officer is:

• Designation: Grievance Officer, ANKY.AI
• Email: [email protected] (write "Grievance" in the subject line)
• Address: Unit No. 324, 3rd Floor, Centura Square Building, Plot No. B-44 & B-44A, S.G. Barve Road, Wagle Estate, Thane, Maharashtra 400604, India

Grievances are acknowledged within 24 hours of receipt with a ticket number and resolved within 15 days.

Business identifiers

• Trade name: ANKY.AI
• Constitution: sole proprietorship
• GSTIN: 27IOTPK8611A1ZO (Maharashtra, registered since 16 October 2024)